Deliveries are made to the address indicated on the order form which can only be on the territory of the United Kingdom.  In case of request for delivery in another country, we offer adapted rates, thank you to send us an email for this type of request to

Deliveries are made by Mondial Relay, Hermes or Royal Mail, depending on the number of SBP and the best available fare. The delivery service is followed by traking number. After shipping your order, you will receive a tracking link to track your package in real time on the email address you gave during your order.

Delivery times are only indicative but are respected in 99% of cases. The 1% delay in delivery is usually due to weather problems (example: excessive snow) .

The buyer is delivered to his home by his postman. In case of absence of the buyer, he will receive a notice of passage of his postman, which allows him to withdraw the products ordered at the nearest post office, for a period indicated by the postal services. The risks associated with transport before delivery are the responsibility of VAN ORTON SARL. In case of loss of your package or damage to it, a new package is shipped with new equipment.

Concerning the damages :  the purchaser is obliged to verify in the presence of the employee of the Post office or the deliveryman, the state of the packing of the goods and its contents with the delivery. In case of damage during transport, any protest must be made to the carrier within two days of delivery.